🗊Презентация Effects of language barrier at workplace

Effects of language barrier at workplace Aiyana Umbetbayeva

Outline: Introduction: explanation of definitions and importance of the topic. Research questions/ research objectives Summary of information from Literature review Explanations of methods used to conduct the research Analysis of results Discussion: comparing results with previous studies Conclusion References

Introduction Definition: “A language barrier is defined as a problem of miscommunication which not only cause misunderstanding, but leads to many other factors, which increase miscommunication and also prevents the flow of information” (Jaz, 2010, p.30)

Introduction Importance of the topic: Problem of language barrier is spread worldwide Rise of complaints about misunderstanding of services to 75 %. ( Stones, 2014) Cause of 25% of injuries of workers in emergency situations. (Society for Human Resource Management)

Introduction Research objectives: To find causes of language barrier To investigate effects of language barrier To indicate, whether language barrier affected on emotional background of people.

Introduction Research question: How does language barrier contributes to communication between people at workplace? Hypothesis: Despite the fact of what your occupation at workplace is, the language barrier affects all the same by harming their work efficiency and emotional background

Literature review Language barrier: Started to develop in 20th century Main reason for development: globalization Exists everywhere: schools -11 million people worldwide ( Elsworth, 2013) Universities Healthcare -46 % of emergency situations (Flores, 2009)

Literature review Causes of language barrier: Lack of language skills (Matilla,2008) Cultural differences ( Ellen Kim, 2008) Experience and knowledge at workplace (Kim, 2008)

Literature review Impact on emotional background of employee: Stress and low feedback (Dawson, 2008) Wish of employee to leave workplace ( Madera, 2014) Experience of anxiety, fear and embarrassment (Matilla, 2008)

Methodology Research method: Questionnaire- 10 questions ( 9 multiple-choice, 1 open-ended) Questionnaire respondents: 10 participants Different occupations ( managers, directors, faculty-staff members, accountants)

Results:

Results

Results

Discussion Results from previous studies

Discussion Results from previous studies

Discussion Limitations: Time-consuming Language Recommendation: Field for future studies- solutions for language barrier

Conclusion The main aim of the research - to indicate effects of language barrier at workplace and it’s impact on emotional background of employees The research question was answered The hypothesis was approved

References Elsworth, S. (2012). Do language barriers affect student performance in school. Retrieved March 30, 2016 from: http://everydaylife.globalpost.com/language-barriers-affect-student-performance-school-5911.html Flores, G. ( 2006). Language barriers to health care in the United States. The New England Journal of Medicine, 35(5), 229-231. doi: 10.1056/NEJMp058316. Retrieved February 27, 2016 from: http://www.nejm.org/doi/full/10.1056/NEJMp058316 Jaz, A.D. (2010). Language barriers in vertical communication within the multinational corporation. Retrieved January 30, 2016 from: https://www.tritonia.fi/download/gradu/4049 Kim, E., & Matilla A.S(2008). The Impact of Language Barrier & Cultural Differences on Restaurant Experiences: A Grounded Theory Approach. Retrieved January 26, 2016 from: http://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1175&context=gradconf_hospitality

References Madera, J., M., Dawson M., & Neal J., A.(2014). Managing language barriers in workplace: The roles of job demands and resources on turnover intentions. International Journal of Hospitality Management, 42(2), 117-125. Retrieved February 3, 2016 from: https://www.researchgate.net/publication/263857084_Managing_language_barriers_in_the_workplace_The_roles_of_job_demands_and_resources_on_turnover_intentions Stone, R. (2014). Workplace safety depends on language understanding. Retrieved March 10, 2016 from: http://www.rosettastone.com/blog/workplace-safety-depends-on-language-understanding/ Wiktionary (n.d). Language barrier. Retrieved March 11, 2016 from: https://en.wiktionary.org/wiki/language_barrier Wordnik(2010). Language barrier: definitions. Retrieved February 1, 2016 from: https://www.wordnik.com/words/language%20barrier

Thank you for attention!