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Effects of language barrier at workplace Aiyana Umbetbayeva

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Outline: Introduction: explanation of definitions and importance of the topic. Research questions/ research objectives Summary of information from Literature review Explanations of methods used to conduct the research Analysis of results Discussion: comparing results with previous studies Conclusion References

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Introduction Definition: “A language barrier is defined as a problem of miscommunication which not only cause misunderstanding, but leads to many other factors, which increase miscommunication and also prevents the flow of information” (Jaz, 2010, p.30)

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Introduction Importance of the topic: Problem of language barrier is spread worldwide Rise of complaints about misunderstanding of services to 75 %. ( Stones, 2014) Cause of 25% of injuries of workers in emergency situations. (Society for Human Resource Management)

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Introduction Research objectives: To find causes of language barrier To investigate effects of language barrier To indicate, whether language barrier affected on emotional background of people.

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Introduction Research question: How does language barrier contributes to communication between people at workplace? Hypothesis: Despite the fact of what your occupation at workplace is, the language barrier affects all the same by harming their work efficiency and emotional background

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Literature review Language barrier: Started to develop in 20th century Main reason for development: globalization Exists everywhere: schools -11 million people worldwide ( Elsworth, 2013) Universities Healthcare -46 % of emergency situations (Flores, 2009)

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Literature review Causes of language barrier: Lack of language skills (Matilla,2008) Cultural differences ( Ellen Kim, 2008) Experience and knowledge at workplace (Kim, 2008)

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Literature review Impact on emotional background of employee: Stress and low feedback (Dawson, 2008) Wish of employee to leave workplace ( Madera, 2014) Experience of anxiety, fear and embarrassment (Matilla, 2008)

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Methodology Research method: Questionnaire- 10 questions ( 9 multiple-choice, 1 open-ended) Questionnaire respondents: 10 participants Different occupations ( managers, directors, faculty-staff members, accountants)

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Results:

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Results

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Results

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Discussion Results from previous studies

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Discussion Results from previous studies

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Discussion Limitations: Time-consuming Language Recommendation: Field for future studies- solutions for language barrier

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Conclusion The main aim of the research - to indicate effects of language barrier at workplace and it’s impact on emotional background of employees The research question was answered The hypothesis was approved

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References Elsworth, S. (2012). Do language barriers affect student performance in school. Retrieved March 30, 2016 from: Flores, G. ( 2006). Language barriers to health care in the United States. The New England Journal of Medicine, 35(5), 229-231. doi: 10.1056/NEJMp058316. Retrieved February 27, 2016 from: Jaz, A.D. (2010). Language barriers in vertical communication within the multinational corporation. Retrieved January 30, 2016 from: Kim, E., & Matilla A.S(2008). The Impact of Language Barrier & Cultural Differences on Restaurant Experiences: A Grounded Theory Approach. Retrieved January 26, 2016 from:

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References Madera, J., M., Dawson M., & Neal J., A.(2014). Managing language barriers in workplace: The roles of job demands and resources on turnover intentions. International Journal of Hospitality Management, 42(2), 117-125. Retrieved February 3, 2016 from: Stone, R. (2014). Workplace safety depends on language understanding. Retrieved March 10, 2016 from: Wiktionary (n.d). Language barrier. Retrieved March 11, 2016 from: Wordnik(2010). Language barrier: definitions. Retrieved February 1, 2016 from: