🗊Презентация Project ONE-DIR. VFS Global

Project ONE - DIR Project ONE - DIR

Instructions All Global contracts such as UKVI, DIBP, CIC, Ireland, Swiss, South Africa, INZ are out of scope for this DIR roll out This DIR will be should be updated and shared on daily basis by operations. Status will be tracked on weekly and monthly basis Completed DIRs to be sent to below email ids: To: (mandatory) MISDIR - CIS misdir.cis@vfsglobal.com Finance CIS finance_cis@Vfsglobal.com CC: (optional) Any other email id as advised by your manager

Summary This sheet is auto formulated and hence should not be amended.

Basic Data sheet

Basic Data sheet

Basic Data sheet

Basic Data sheet The other Details section indicates the TAT details in VAC:- Target Service Time:- Update the target for service time at Submission Counter (i.e. except Biometrics) Target waiting time:- Update the target for waiting time at Application center (i.e. including SO wait time as well as BIO wait time, if applicable) Target Bio Time:- Update the target for service time at Biometrics Counter (please note VACs having no Biometrics' should leave this blank.) Currency in which you collect VAS fee:- Update the currency in which the VAS fees are collected in the center. Eg. USD / GBP / INR / ZAR / AED / RUB / etc.

Basic Data sheet In Basic data sheet also update the below details only once at the beginning of the month ISO champion name –update the ISO champion name as on 1st of the month. ISO Champion Email Address –update the ISO champion email address. Trained Internal Auditor Name –update the trained internal auditor name Internal Auditor Email Address –update the email address of Internal auditor Environmental Officer Name –update the name of Environmental officer. EO's Email Address - update the Email address of Environmental officer.

Basic Data sheet Also update the VAC address in Basic data sheet : - Address Line 1 & 2– update the VAC address in line 1 & 2 City – Update the city name. State – Update the State name Country – Update the country name Zip Code – Update the zip code

Basic Data sheet

Daily data sheet The cells that are colored are formulated and so should not be updated. Enter data in non colored cells ,those with white fill. In case any section/field is not applicable to that VAC it should be updated as “NA” in that column. The below “Mandatory Information” will get auto populated on selecting the options in Basic Data sheet.

Daily data sheet The working day field should be updated as “Y” or “N” by selecting the same from the drop down list that is “Y” day is a working day for VAC an “N” if it is a non working day or holiday. The total working days in a month will be updated in same filed at the end of column

Application Counts

Biometrics Biometric section:- This section has the details of Biometrics taken in the VAC and the Exceptions and exemptions to it. This can be updated as NA or left blank if VAC has no Biometrics. Total Biometric count:- Update the total biometrics processed in a day. Total Biometric Exemptions:- Update the count of Biometric applicants who have been exempted by law. Total Biometric Exceptions:- Update the counts of Biometric exceptional applicants.

Error # reported by Embassy/ Post

Internal Accuracy This section indicates the how many applications have been processed accurately without any errors Equation for calculating accuracy% - Total no of 100% accurate applications / Total no of applications audited for the day

Turn Around Time

Complaints

CCRP Sheet This sheet details the complaints received by the VAC for the mission. The columns colored in blue are formulated one and so should not be amended, on entering the other fields that are not in blue fill, these columns will get auto populated. Below mentioned fields are have a dropdown validation. Date of receipt of complaint Mode of Receipt of complaint Language of the Complaint Primary Complaints Category Secondary Complaints Category Tertiary Complaints Category Controllable / Uncontrollable Repeat Complaint? Responsible Entity If VFS then Name of the Department

CCRP Sheet On selecting the date of receipt of complaint the Application center and mission will get populated The mode of receipt of complaint states the source of complaint that is from where the complaint has been received. This has to be updated from the options in the dropdown list Language of complaint and complaint description are free cells ad should be updated accordingly The primary , Secondary and Tertiary Complaint Category has to updated from the avaible options in the dropdown list On selecting the category , the category description column will get updated Staff name column should be updated only if the complaint is against the staff The complaint received is controllable or not and whether it’s a repeat complaint should be updated accordingly from the available options in the dropdown list In case of Responsible entity, if it is POST then the name of the department should be “Embassy or post”, however if its VFS then the name of the department should be updated from the available options

CCRP Sheet Root Cause field in CCRP sheet indicates the main cause of the complaint and so it’s a free cell Evidence of Resolution with details of complaint closure:- this field can be updated same as the Root cause details or can attach the mail conversation explaining the closure of the complaint Status ,Days Taken to Close the Complaint, Ageing in Days fields are formulated which indicates the status of complaint whether it open or closed based on the Date of receipt of complaint and date of Complaint closure

VAS Entry sheet

Monthly Data Please update the data in this sheet end of the working month. Cells “C3” to “V3” are formulated and hence should not be amended Update the total no of SLAs applicable to your VAC in this month - Update the total no of SLAs counts Update the total no of SLAs complied in this month - Update the total no of SLAs complied counts SLA Compliance % - This cell is formulated and hence should not be amended Update the total no of corporate security incidents occurred this month – Update the total no of corporate security incidents counts Update the total no of health & safety incidents occurred this month – Update the total no of health & safety incidents counts Electricity - Update the total no. of units consumed this month - Update the total no of electricity units consumed counts Water - Update the total no. of liters consumed this month - Update the total no of water consumed this month Fuel - Update the total no. of litres / kgs consumed this month – update the total no of fuel consumed this month Paper - Update the total no. of paper reams consumed this month – update the total no of paper reams counts consumed this month Paper - Update the total no. of paper rolls consumed this month - update the total no of paper rolls counts consumed this month Update the total no. of items generated as E-waste this month - update the total no of E-waste counts

Monthly Data Update the total no. of items generated as hazardous waste this month - update the total no of hazardous waste counts Update the total no. of items generated as wet waste this month - update the total no of wet waste counts Update the total no. of items generated as dry waste this month - update the total no of dry waste counts

Quarterly Data This sheet need to be updated on quarterly basis. i.e. Jan / Apr / Jul / Oct only Cells “C3” to “V3” are formulated and hence should not be amended Update the total no. of legal requirements applicable to your VAC - Update the total no of legal requirements counts. Update the total no. of legal requirements complied in the last quarter - Update the total no of legal requirements complied counts. Legal Compliance % - This cell is formulated and hence should not be amended Update the total no. of statutory requirements applicable to your VAC – Update the total no of statutory requirements counts. Update the total no. of statutory requirements complied in the last quarter – Update the total no of statutory requirements complied counts in the last quarter. Statutory Compliance % - This cell is formulated and hence should not be amended Update the total no. of regulatory requirements applicable to your VAC - Update the total no of regulatory requirements counts in the last quarter. Update the total no. of regulatory requirements complied in the last quarter - Update the total no of regulatory requirements complied counts in the last quarter. Regulatory Compliance % - This cell is formulated and hence should not be amended

Quarterly Data Update the total no. of contractual requirements applicable to your VAC - Update the total no of contractual requirements counts. Update the total no. of contractual requirements complied in the last quarter - Update the total no of contractual requirements complied counts in the last quarter. Contractual Compliance % - This cell is formulated and hence should not be amended

Thank You