🗊Презентация Professional etiquette

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Слайды и текст этой презентации

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Professional Etiquette Dr. Lisa Bullard CHE 451
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Professional Etiquette Dr. Lisa Bullard CHE 451

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When I think of etiquette, I think of…
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When I think of etiquette, I think of…

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When I think of etiquette, I think of…
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When I think of etiquette, I think of…

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When I think of etiquette, I think of…
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When I think of etiquette, I think of…

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When I think of etiquette, I think of…
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When I think of etiquette, I think of…

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Etiquette – A Ticket Original meaning: A ticket proving that the bearer knew the rules required for admittance behind closed doors
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Etiquette – A Ticket Original meaning: A ticket proving that the bearer knew the rules required for admittance behind closed doors

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Etiquette – A Ticket Etiquette still “opens doors” Life is more pleasurable and easier when we know what to expect from other people, what they expect of us, and how to respond in an appropriate way
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Etiquette – A Ticket Etiquette still “opens doors” Life is more pleasurable and easier when we know what to expect from other people, what they expect of us, and how to respond in an appropriate way

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Principles of Etiquette Do unto others as you would have them do unto you. – Luke 6:31 One should seek for others the happiness one desires for one’s self. – Buddha The true rule of life is to guard and do by the things of others as they do by their own. – Hindu What you would not wish done to yourself, do not do unto others. – Chinese
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Principles of Etiquette Do unto others as you would have them do unto you. – Luke 6:31 One should seek for others the happiness one desires for one’s self. – Buddha The true rule of life is to guard and do by the things of others as they do by their own. – Hindu What you would not wish done to yourself, do not do unto others. – Chinese

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The Case for Etiquette Good manners open doors that position and money cannot. Treating people courteously because we feel that they are important or can help our career is an inauthentic reason. Other people will soon recognize the insincerity.
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The Case for Etiquette Good manners open doors that position and money cannot. Treating people courteously because we feel that they are important or can help our career is an inauthentic reason. Other people will soon recognize the insincerity.

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Question 1
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Real Interviewing Mistakes That You WILL NOT Make Not cutting the tags off your suit because you plan to return it. Canceling an interview or plant trip because you have homework or tests. Accepting a job offer, then turning it down later if you get a better offer or get in grad school. Accepting the first offer you receive “just to get it over with”.
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Real Interviewing Mistakes That You WILL NOT Make Not cutting the tags off your suit because you plan to return it. Canceling an interview or plant trip because you have homework or tests. Accepting a job offer, then turning it down later if you get a better offer or get in grad school. Accepting the first offer you receive “just to get it over with”.

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How To Introduce Yourself Stand up Look the person in the eye Extend your hand for a firm web-to-web handshake. Avoid: Bone-crushing handshakes “Wet fish” handshakes Grabbing someone’s fingers Say your name and something about yourself “Hello, I’m John Smith. I work in Process Improvement over in Polymers Division.”
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How To Introduce Yourself Stand up Look the person in the eye Extend your hand for a firm web-to-web handshake. Avoid: Bone-crushing handshakes “Wet fish” handshakes Grabbing someone’s fingers Say your name and something about yourself “Hello, I’m John Smith. I work in Process Improvement over in Polymers Division.”

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Introductions Introduce the person of greatest importance or authority first (“Chancellor Oblinger, I’d like you to meet my mother, Faye Gardner”) Gender or age is not the deciding factor. When a client is involved, mention him or her first. A proper business introduction should include first and last names.
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Introductions Introduce the person of greatest importance or authority first (“Chancellor Oblinger, I’d like you to meet my mother, Faye Gardner”) Gender or age is not the deciding factor. When a client is involved, mention him or her first. A proper business introduction should include first and last names.

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Avoid Your Coworkers’ Pet Peeves Or, how to avoid a reputation as the office slob, pest, or jerk
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Avoid Your Coworkers’ Pet Peeves Or, how to avoid a reputation as the office slob, pest, or jerk

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Cubicle Courtesies Avoid loud phone conversations, especially of a personal nature Do not wear strong perfume or cologne Do not eat smelly food (e.g. fish) Do not stand in front of someone’s cubicle and carry on a conversation Do not walk into a cubicle when someone is on the phone (leave them a note or email instead)
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Cubicle Courtesies Avoid loud phone conversations, especially of a personal nature Do not wear strong perfume or cologne Do not eat smelly food (e.g. fish) Do not stand in front of someone’s cubicle and carry on a conversation Do not walk into a cubicle when someone is on the phone (leave them a note or email instead)

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Kitchen If you drink the last cup of coffee, make a new pot If you drink the last of the bottled water, put on a new container Do not leave your dirty coffee cups in the sink Do not eat other people’s food Do not leave your own food in the refrigerator for too long
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Kitchen If you drink the last cup of coffee, make a new pot If you drink the last of the bottled water, put on a new container Do not leave your dirty coffee cups in the sink Do not eat other people’s food Do not leave your own food in the refrigerator for too long

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Office Citizenship Put things back where they belong (stapler, hole punch, tape, etc.) Indicate a reorder if you use the last of anything Refill the paper tray in the copier if you empty it Learn how to unjam the copier Clear the copier settings after using
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Office Citizenship Put things back where they belong (stapler, hole punch, tape, etc.) Indicate a reorder if you use the last of anything Refill the paper tray in the copier if you empty it Learn how to unjam the copier Clear the copier settings after using

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Office Citizenship Refill the gas tank of the company’s car after using. Remove any fast food wrappers or cups. After using a conference room, clean up your papers, etc. Put the chairs back around the table and erase the white board. Do not leave dried up markers in the white board tray. Don’t be a candy moocher.
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Office Citizenship Refill the gas tank of the company’s car after using. Remove any fast food wrappers or cups. After using a conference room, clean up your papers, etc. Put the chairs back around the table and erase the white board. Do not leave dried up markers in the white board tray. Don’t be a candy moocher.

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Connecting With Others Learn everyone’s names quickly and use them. Accept and initiate lunch invitations Recognize others’ accomplishments Keep a filled candy jar on your desk Keep nice notecards and/or a variety of cards (sympathy, get well, new baby) and use them
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Connecting With Others Learn everyone’s names quickly and use them. Accept and initiate lunch invitations Recognize others’ accomplishments Keep a filled candy jar on your desk Keep nice notecards and/or a variety of cards (sympathy, get well, new baby) and use them

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Find Your Own Style Figure out what you’re comfortable with and do it Don’t try to be someone you’re not Don’t discount the importance of such gestures just because you’re uncomfortable – find your own style and be authentic
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Find Your Own Style Figure out what you’re comfortable with and do it Don’t try to be someone you’re not Don’t discount the importance of such gestures just because you’re uncomfortable – find your own style and be authentic

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Eating Out/Receptions It’s not about the food. It’s not about the beverages.
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Eating Out/Receptions It’s not about the food. It’s not about the beverages.

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Restaurants
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Restaurants

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Restaurants
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Restaurants

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Restaurants
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Restaurants

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Restaurants
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Restaurants

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Restaurants
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Restaurants

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Summary
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Summary

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Further Reading The Etiquette Edge: The Unspoken Rules for Business Success by Beverly Langford Business Class: Etiquette Essentials for Success at Work by Jacqueline Whitmore What Not To Do at Work by Linda Beam
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Further Reading The Etiquette Edge: The Unspoken Rules for Business Success by Beverly Langford Business Class: Etiquette Essentials for Success at Work by Jacqueline Whitmore What Not To Do at Work by Linda Beam

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